Lady: I’d like an Americano, please. But with two long shots instead of regular shots.
Me: I’m sorry, our machine is pre-set so I can’t do long shots.
Lady: You mean you can’t pull them by hand?
Me: I can, but I have no way of measuring them since our shot glasses broke.
Lady: You… don’t have any shot glasses? At all?
Lady: It’s just all… so… mechanical…