Manage THIS!

This is one of my favorite stories. It happened at this store, but on a weekend, to one of my friends. His name (for our purposes) is Dan.

So, a woman orders a drink. She sits at a table and drinks it. Everything seems fine. After she’s finished the drink, however, she comes up to the counter with the empty cup in her hand.

“This was terrible!” she says. “I want my money back.”

Dan looks at the very empty cup. “I’m sorry, I can’t give your money back.”

“But it was awful!”

He gives her a look. “I can’t give refunds when people drink the whole drink. You liked it enough to drink the whole thing.”

She berates him about it for a long time. He stands his ground.

She gets fed up.

“I want to talk to your manager!”

“Okay,” he says. “His name is Daniel. He’s not here right now, but this is his number.”

She walks outside, stands by the window, and calls the number from her cell phone.

The phone in the shop rings.

Dan picks up.

“Hello, this is Daniel…”

That’s right, folks. He gave her the number of his own store.


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